Get Help
Visiting a foodbank
We have now reinstated our collection offer at the George Whitefield Centre . The referral agencies will send your voucher to us electronically. We will contact you by telephone to discuss your dietary needs and arrange a collection time at one of our distribution centres.
“The volunteers at the foodbank were so lovely, they listened to me and made me feel human again. It was the first place I didn’t feel judged.”
We know that crisis can strike anyone and we also understand how difficult it can be to think about walking through a foodbank door. That’s why our foodbank volunteers aim to welcome everyone who comes to the foodbank with compassion, kindness and a listening ear.
Meeting your needs
Your foodbank voucher will be exchanged for three days of emergency food. We want to make sure that we give you the right food to meet your needs, so please do let our volunteers know if you have any special dietary requirements or allergies, for example, gluten free, halal or vegetarian.
Preparing your food
Collections from our main George Whitfield site are triaged via telephone. After we have received your voucher from your referral agency, we will call you to discuss your needs and arrange a collection time.
If you visit one of our drop in centres, a volunteer will offer you a warm drink and a snack. They will also be available if you would like to have a chat. Your food parcel will be packed into plain or supermarket carrier bags. If you prefer to bring your own bags those can be used instead.
Practical guidance and support
Foodbank volunteers take the time to listen and support you. They are specially trained to know about local services and offer practical guidance so that you have access to the right support, helping you to break out of crisis.