Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you have insufficient funds to buy food, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services, schools and some local charities.

1. Get in touch with us.

You can call or email our foodbank and we can talk through your situation and put you in touch with a relevant local agency or you can contact any of the agencies mentioned in step 2 below.

2. Arrange to talk to a referral agency.

They will discuss your situation and refer you where appropriate.

If you are in financial crisis and live in England or Wales, please call 0808 208 2138 for free (open Monday to Friday, 9am-5pm) to talk confidentially with a trained Citizens Advice adviser. They can help address your crises and provide support to maximise your income, help you navigate the benefits system, and identify any additional grants you could be entitled to. If needed, they’ll issue you with a voucher so you can get an emergency food parcel from your local food bank.

Or contact the local Citizens Advice on 01452 527 202

Alternatively, telephone 01452 505 544 to speak to GL Communities who will be able to issue you with a food bank voucher if necessary and further advice on how to resolve the cause of the crisis.

Or contact Gloucester City Council-Customer Services on 01452 396 396 or email: [email protected]


While measures are in place to slow the infection of Covid-19 and keep everyone safe at the Foodbank Centre we are unable to see clients and/or support workers face to face until further notice instead we will deliver the emergency parcel to the clients at the address entered on their referral voucher.

As stated in the previous paragraph we will be unable to provide the normal service set out below.

You can find a list of our local centres and opening times here. When you arrive, we’ll welcome you with a warm drink and our trained volunteers will chat with you about your situation. We’ll also discuss any dietary needs you may have and exchange your foodbank voucher for a parcel of three days of emergency food. We’ll also help to support you in any other ways that we can. Most of our foodbank centres offer a cafe style environment and our aim is to provide non-judgemental support at the point of crisis.

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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